Contact Casino Rocket
Need assistance with your Casino Rocket account? Our customer support team can help with account access, payments, identity checks, game questions and general website enquiries.
Licensing & Regulatory Status Casino Rocket operates under two verified licences: one issued by the Anjouan Offshore Finance Authority (AOFA) in Comoros, licence number ALSI-202509073-FI2, and a second from the Tobique Gaming Commission in New
How to contact us
For the quickest assistance, contact Casino Rocket through the support options available on this website or from your logged-in account. Please provide your registered email address, a clear description of your enquiry and any relevant reference number. Including accurate details helps us review your request and provide a useful response.
For your security, do not send your password, full payment card number, PIN, one-time security code or other sensitive login information in a support message. We may ask questions to confirm that you are the account holder, but we will not ask you to disclose your password.
What we can help with
- Account registration, login and profile details
- Identity verification and document requirements
- Deposits, withdrawals and payment enquiries
- Game access, errors and technical issues
- Bonus or promotional terms
- Privacy, data access and account security requests
- Account closure, deposit limits and responsible gambling support
Some enquiries may require additional checks before we can make changes to an account or discuss account-specific information. We handle requests in line with our Terms and Conditions, Privacy Policy and applicable requirements.
Before you contact us
Please check the Help Centre and relevant account information first, as common questions about verification, payments and withdrawals may already be answered there. If you are contacting us about a transaction, include the date, amount and transaction reference where available. Do not include unnecessary personal information or copies of documents unless requested through a secure process.
Support response times can vary depending on the nature of your request, the information required and the volume of enquiries. We aim to respond as soon as reasonably possible. Sending repeated messages about the same matter may delay our review.
Complaints and responsible gambling support
If you are unhappy with our service, tell us what happened and what outcome you are seeking. We will review your complaint fairly and may request further information. If you are concerned about your gambling, contact support to ask about available limits, breaks, self-exclusion or account closure options. You can also seek independent support from an appropriate gambling-help service in Australia.
Casino Rocket cannot provide emergency or medical assistance. If you are in immediate danger, contact emergency services on 000. For account security concerns, contact us promptly and change your password if you believe someone else may have accessed your account.