Responsible Gaming

Casino Rocket is committed to supporting safer and more responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money, solve financial problems or cope with difficult feelings. Before you play, consider your limits, understand the risks and make choices that suit your circumstances.

Casino Rocket operates under licences issued by the Tobique Gaming Commission in New Brunswick (No. 0000064), the Comoros union (ALSI-202509073-FI2), and the Curaçao Gaming Control Board.

Gamble for entertainment

Gambling involves financial risk, and there is no guaranteed way to win. Casino games and other gambling products involve chance or outcomes that cannot be controlled. Previous results do not predict future results, and a losing run does not make a win more likely. Treat every wager as money spent on entertainment rather than money invested for a return.

Only gamble with money you can afford to lose after essential costs have been covered. Do not use money set aside for rent, bills, food, education, debt repayments or other important commitments. Never borrow money, sell possessions or use credit to continue gambling. If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support.

Plan before you play

Decide how much time and money you are comfortable spending before you begin.
Set a spending limit for each session and keep to it.
Take regular breaks and avoid playing for longer than intended.
Do not chase losses by increasing your stakes or continuing after you planned to stop.
Avoid gambling when you are upset, tired, affected by alcohol or drugs, or trying to escape another problem.
Keep track of deposits, wagers and losses so you have a realistic view of your activity.
Balance gambling with other activities, responsibilities and time with family or friends.

A budget can help you make decisions before excitement or frustration influences your play. If you reach your budget, stop for the day or for the period you selected. A limit is only useful when you respect it, so choose an amount that is realistic and do not change it simply to continue gambling. A win is never guaranteed, and gambling should not be treated as a source of income.

Avoid chasing losses

Chasing losses means continuing to gamble or increasing stakes in an attempt to recover money that has already been lost. This can quickly lead to larger losses and may make it harder to think clearly. A loss does not create an entitlement to a future win. If you notice that you are trying to win back money, pause your play, leave the website and consider using a break, limit or self-exclusion option.

Tools and account controls

Depending on the services and features available to you, account controls may help you manage your gambling. These may include deposit, loss, wager or session limits, cooling-off periods, activity information and self-exclusion options. Availability, operation and applicable conditions may vary. Review the relevant information before using a control and use the available account or support channels if you need help understanding it.

Consider setting limits before you play

Choose a limit that reflects your personal budget, not the amount you hope to win.
Select the period that best matches your plans, such as a session, day, week or month where available.
Check how the control works, including when it takes effect and whether it can be changed.
Stop gambling when the limit is reached, even if you believe a win may be close.
Review your activity regularly and reconsider your gambling if your circumstances change.

A cooling-off period is a temporary break from gambling. It can be useful if you feel distracted, are gambling more often than planned or want time to reconsider your habits. A longer break or self-exclusion prevents access for a selected period, subject to the relevant process and terms. Self-exclusion is a protective step, not a punishment, and should be considered whenever you feel gambling is becoming difficult to control.

If you ask to close or restrict your account because of gambling concerns, do not create another account or use another person's account to continue playing. Tell people you trust about your decision and remove gambling reminders where practical. You may also consider blocking gambling-related websites or applications and asking your bank or financial provider whether gambling transaction controls are available.

Monitor your account activity

Review your deposits, wagers, withdrawals and time spent gambling regularly. Looking at this information can help you identify changes that may otherwise be easy to overlook. Keep your account details secure, use only your own payment methods and do not allow another person to gamble through your account. If you cannot access an account control or believe your activity is no longer within your plans, stop playing and seek assistance.

Recognising signs of gambling harm

Gambling harm can develop gradually. Some people may not notice the impact until gambling has affected their finances, relationships, work, study or mental health. The following signs may indicate that you should take a break and seek assistance:

Spending more time or money gambling than you intended.
Repeatedly trying to win back money you have lost.
Thinking about gambling often or feeling restless when you cannot gamble.
Hiding gambling activity, losses or account transactions from family or friends.
Borrowing money, missing payments or selling belongings to fund gambling.
Using gambling to cope with stress, loneliness, anxiety, depression or other difficult feelings.
Arguing with people close to you because of gambling.
Neglecting work, study, health, sleep or other responsibilities.
Trying to stop or cut back but finding that you cannot do so.
Feeling guilt, shame, hopelessness or distress after gambling.

You do not need to wait until a serious problem develops before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps. Support is available for people who gamble, as well as their partners, family members and friends.

Questions to ask yourself

Can I comfortably afford what I am gambling today?
Have I increased my spending or gambling time recently?
Am I gambling to recover losses or change how I feel?
Would I be comfortable telling someone I trust how much I gamble?
Have I missed a bill, responsibility or social activity because of gambling?
Would a break, limit or self-exclusion help me feel more in control?

Answering yes to one or more questions does not provide a diagnosis, but it is a reason to pause and consider support. Be honest with yourself and do not judge yourself for asking for help. Gambling harm can affect anyone, and taking action early is a positive step.

Gambling and your mental wellbeing

Gambling can affect mood, sleep, concentration and relationships, particularly when losses or secrecy are involved. If gambling is causing anxiety, distress or feelings of hopelessness, speak with a qualified health professional or gambling counsellor. You can also talk with a trusted family member or friend who can help you take a break and stay accountable.

Getting support and staying safe

If gambling is causing concern, consider speaking with a qualified gambling counsellor, health professional or trusted person. Australian players can seek information and support through recognised gambling-help services, including Gambling Help Online and services available in their state or territory. These services may provide confidential guidance, practical strategies and referrals. You can also speak with your general practitioner or another healthcare professional about the effect gambling is having on your wellbeing.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area. If possible, stay with someone you trust and remove access to money or gambling accounts while you seek immediate assistance.

Protecting young people and other people

Gambling services are intended for adults who meet the applicable legal age requirements. Do not allow children or anyone under the applicable age to access your account, device or payment methods. Keep account credentials private, use appropriate device security and log out when you finish. Adults should also be mindful of the effect gambling discussions, advertising and account access may have on children and vulnerable people.

Only use your own account and payment methods. Do not share an account, ask another person to gamble for you or gamble on behalf of someone else. Keeping your activity separate helps protect your privacy and makes it easier to monitor your own spending and use of account controls.

Our approach to responsible gambling

Casino Rocket provides information and account-management options intended to support responsible gambling. These tools cannot remove the risks associated with gambling, and no system can identify every sign of harm. You remain responsible for making informed decisions, following applicable laws and using the controls available to you. Where appropriate, account activity may be reviewed and action may be taken in accordance with applicable requirements and the relevant terms.

For information about account controls, taking a break or self-exclusion, use the support or account-management options available on the website. Do not hesitate to ask for assistance. Choosing to stop, reduce or seek help is always a responsible decision.

Practical steps you can take today

Review how much time and money you have spent gambling recently.
Set a realistic limit or use a cooling-off option where available.
Tell someone you trust if you are finding gambling difficult to control.
Remove saved payment details or reduce access to funds if this would help.
Contact a recognised Australian gambling-support service or health professional.
Do not gamble again until you feel able to make decisions calmly and within your budget.