Privacy Policy | Real Money Games and Bonuses for Players in Australia

Information we collect

We may collect information you provide directly, including your name, date of birth, contact details, account credentials, payment information and documents used for identity or age verification. We may also collect information about your transactions, account activity, customer support enquiries, preferences and communications with us.

When you use our website, we may automatically collect technical information such as your IP address, device type, browser, operating system, approximate location, access times and pages viewed. We may use cookies and similar technologies to operate the website, remember preferences, improve performance and understand how visitors use our services.

How we use personal information

Casino Rocket may use personal information to provide and administer our services, create and maintain accounts, process deposits and withdrawals, verify identity and age, meet legal and regulatory obligations, prevent fraud and protect the security of our website and users.

Responding to questions, complaints and support requests.
Monitoring activity to help prevent money laundering, misuse and unauthorised access.
Communicating important account, service, security and responsible gambling information.
Sending promotional communications where permitted and where you have provided consent or the law allows it.
Analysing website use to improve products, features and customer experience.

You can opt out of marketing communications by using the unsubscribe option in a message or contacting us. We may still send non-promotional communications that are necessary to manage your account or meet our legal obligations.

Sharing, storage and security

We may disclose personal information to service providers that support our business, including payment processors, identity and age verification providers, technology providers, customer support services, auditors, professional advisers and security or fraud prevention partners. We may also disclose information where required or authorised by law, a regulator, a court or a law enforcement body.

Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that information is handled securely and consistently with applicable privacy requirements. We retain information only for as long as reasonably necessary for the purposes described in this policy, including record-keeping and legal obligations.

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. No online service can guarantee complete security, so you should protect your passwords and contact us promptly if you suspect unauthorised account activity.

Your choices and contacting us

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. In some circumstances, you may also ask us to delete information or restrict how it is used, subject to our legal and regulatory responsibilities. We may need to verify your identity before responding.

If you have a privacy question, believe your information has been mishandled or wish to make a complaint, please contact Casino Rocket through the support channel shown on our website. We will review and respond to complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The updated version will be published on this page with a revised date where appropriate. By continuing to use our website after an update, you acknowledge the revised policy.