Privacy Policy

How we use information

Casino Rocket uses personal information only for purposes connected with operating the website, providing services, protecting players and meeting relevant responsibilities. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering your account.
• Providing casino services and responding to requests or support enquiries.
• Checking identity, age, account ownership and other verification details.
• Monitoring activity to help prevent fraud, money laundering, unauthorised access and other misuse.
• Processing deposits, withdrawals and other account transactions.
• Maintaining the security, reliability and performance of the website.
• Understanding website usage and improving features, content and user experience.
• Sending service messages, account notices and other communications needed to manage your account.
• Sending marketing communications where this is permitted and where you have provided consent or another lawful basis applies.
• Meeting legal, regulatory, accounting, audit, dispute-resolution and responsible gambling obligations.
• Establishing, exercising or defending legal rights where necessary.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to any requirement to keep it for longer. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. This means closing an account may not immediately remove every record associated with it.

Sharing information

Information may be shared where necessary with service providers that help operate the website or provide functions such as payment processing, identity verification, fraud monitoring, technology, hosting, customer support, security, analytics or communications. These providers should only receive information relevant to the services they provide and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect Casino Rocket, players or the public, investigate suspected misuse, respond to lawful requests, resolve disputes, enforce applicable terms or meet legal obligations. Information may be processed in Australia or another location where a relevant service provider operates. Appropriate steps are taken to support secure handling of information.

Your privacy rights and choices

You may have rights concerning the personal information Casino Rocket holds about you. These rights can depend on the circumstances, the type of information involved and any legal requirements that apply. Requests should be made using the privacy contact details below so they can be reviewed and handled appropriately.

How to make a privacy request

For privacy questions or data requests, contact support@casino-rocket.online. Please describe your request clearly and provide enough information for your account or identity to be located safely. Casino Rocket may need to verify your identity before providing information or making changes. This is a security measure designed to prevent information being disclosed to the wrong person.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated account information to be corrected.
• Deletion: ask for your personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also follow an unsubscribe instruction in a marketing message where one is provided.
• Queries or concerns: ask questions about how your information is collected, used, stored or shared.

A deletion request does not necessarily remove information that must be retained for legal, security, fraud prevention, accounting, dispute or other legitimate purposes. If information cannot be deleted, the reason may be explained where appropriate. Similarly, withdrawing marketing consent does not affect communications that are necessary to operate your account, process transactions, provide security notices or meet legal responsibilities.

Security and account responsibility

Casino Rocket uses reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or electronic transmission can be guaranteed to be completely secure. Players should keep login details confidential, use a secure device, avoid sharing account access and contact support promptly if they suspect unauthorised activity.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page, together with the date or other indication of the update where appropriate. Players should review the policy periodically so they understand how information is handled. Continued use of the website after an update may be subject to the revised policy.

If you have a privacy concern, want to exercise access, correction or deletion rights, or wish to withdraw consent to marketing, contact support@casino-rocket.online. Casino Rocket will consider requests in accordance with applicable requirements and the information available at the time.